If you’ve spent any time in London food circles or even scrolled through food content on Instagram or TikTok you’ve almost certainly come across Jacuzzi, the Big Mamma Group’s theatrical Italian trattoria on Kensington High Street. Since opening in early 2023, it has become one of the most talked-about restaurant openings in West London, drawing diners with its four-floor palazzo-inspired interiors, extravagant Italian menu, and a dining atmosphere that sits somewhere between a Sicilian villa and a theatrical production.
This guide covers everything you need to know before visiting: the complete menu with current prices, signature dishes worth ordering, honest assessments of what works and what doesn’t, and practical information on bookings, hours, and costs.
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What Is Jacuzzi Restaurant London?
Jacuzzi is the fourth London restaurant from the Big Mamma Group, a French-based restaurant company founded in Paris in 2015. The group’s London portfolio includes Gloria (Shoreditch), Circolo Popolare (Fitzrovia), Ave Mario (Covent Garden), and Carlotta (Marylebone) each inspired by a different region of Italy and each with its own distinctive visual identity.
Jacuzzi is described by Big Mamma as their Villa of Worldly Pleasures a reference to the palazzo aesthetic that runs through the interiors. The Kensington location, with its four floors spanning 4,000 square feet and 170+ covers, is the group’s most ambitious London venue in terms of architectural scope.
Address: 94 Kensington High Street, London, W8 4SH Nearest Tube: High Street Kensington (District and Circle lines exit and turn right; Jacuzzi is directly opposite at the nearest pedestrian crossing) Phone: 020 4578 4370 Website: bigmammagroup.com/en/trattorias/jacuzzi
The Interiors: Four Floors, Four Different Worlds
Understanding Jacuzzi’s design is important because where you’re seated significantly affects your dining experience. When you book, it’s worth requesting a specific floor if you have a preference.
Ground Floor: The most dramatic entry point. Red velvet banquette seating lines the walls, tiled floors create an old-world feel, and a jaw-dropping bar with glass chandeliers serves as the centrepiece. Multiple reviewers have described this floor as resembling “the Queen of Hearts’ lair” opulent, theatrical, and deliberately over-the-top. This is the busiest and loudest floor during peak hours.
Mezzanine (Second Floor): A botanical haven with lush cascading plant life, a retractable greenhouse roof, and green velvet seating. Described by london-unattached.com as reminiscent of a Romeo and Juliet balcony, this is generally considered the most pleasant floor for daytime and early evening dining bright, airy, and genuinely beautiful when the roof opens on warm days.
Third Floor An indoor rooftop garden with green trellis fencing, a more intimate seating arrangement, and a quieter atmosphere than the ground floor. Suitable for groups and celebratory meals.
Top Floor (Boudoir) The most eccentric space in the building, featuring framed swimwear on the walls, disco elements, and a distinctly nightclub-adjacent energy. More popular for large group bookings and later-evening sittings.
Hardens London gave the ambience a score of 5 out of 5 exceptional noting that the restaurant decor is worth a visit in its own right.
Jacuzzi London Menu: Full Overview with Prices (2026)
Jacuzzi’s menu is built on seasonal Italian cooking, with a rotating monthly menu that ensures dishes change to reflect available ingredients. Head Chef Michele Fasano leads the kitchen, continuing the work of founding head chef Manuel Prota who established the original menu direction.
The permanent cornerstones of the menu cheese dishes, carpaccio, truffle pasta, pizza, and sharing meat cuts remain consistent, while seasonal specials rotate. All prices below reflect current 2026 menu positioning, though specific items may vary.
Note on service charge: Jacuzzi adds a 14% discretionary service charge to all bills. Factor this into your budget when planning a £40 meal per person becomes approximately £45.60 after the service charge.
The menu at Jacuzzi offers a range of options, from affordable starters to indulgent mains. Based on reviews and official sources, here are the general price ranges:
Antipasti & Starters (£8–£28)
Jacuzzi’s starters are consistently the strongest section of the menu, drawing on high-quality Italian imports and British sourcing to produce dishes that justify the premium pricing.
| Dish | Price | Description |
|---|---|---|
| Warm House Focaccia with Ricotta | £5–£8 | House-made focaccia stuffed with gooey melted ricotta; a unanimous crowd-pleaser and the right way to start |
| Burrata al Pistachio | £15 | Creamy burrata with pistachio pesto and crispy Sardinian carasau bread; one of the most-ordered starters |
| Crudo di Gambero Rosso | £18–£28 | Sicilian Gambero Rosso prawn ceviche served over bufala milk with bisque reduction; available with or without caviar |
| Transmontanus Caviar (10g) | £12 | Veneto black caviar, served as an accompaniment or starter element |
| Crocchette di Vitello Tonnato | £14 | Crispy veal croquettes with salsa tonnata and capers; a creative contemporary spin on a Roman classic |
| Culatello di Zibello PDO | £16–£20 | A rare cured beef leg aged for 40 days by San Nicola Prosciuttificio in Parma — one of the finest charcuterie products Italy produces |
| Burrata with Seasonal Truffle | Market Price | Simple presentation that lets the quality of the ingredients do the work; truffle shaved tableside |
Worth ordering: The Burrata al Pistachio and house focaccia are must-orders on any visit. The Crudo di Gambero Rosso is outstanding for seafood lovers. Multiple professional reviews and diner accounts single out the starters as the most consistently excellent section of the menu.
Pizzas & Smaller Plates (£13–£34)
Big Mamma’s pizza program across all its London restaurants reflects genuine Neapolitan technique proper fermented dough, high-temperature baking, and quality toppings rather than excessive quantities of cheap cheese.
| Dish | Price | Description |
|---|---|---|
| Bottega Veneta Pizzetta | £13 | Smaller-format pizza; good for sharing as a starter or a lighter meal |
| Margherita | £15–£18 | Classic preparation; notable for crispy base and well-balanced sauce — reviewed positively in multiple independent accounts |
| Pizza al Tartufo | £20–£25 | White pizza with truffle cream and shaved black truffle; a crowd favourite |
| Pizza al Caviale | £34 | The statement dish of the pizza section — topped with caviar and luxury seafood elements; designed to impress and photograph |
| Pizzette with Bottarga | £18–£22 | Small-format pizza with cured fish roe; a Sicilian flavour profile that works particularly well with a glass of white wine |
Worth ordering: The Margherita is an honest test of a pizza kitchen’s quality Jacuzzi’s version is consistently praised for its base texture and sauce. The truffle pizza is the best mid-range indulgence on the menu. The caviar pizza is genuinely fun for a special occasion but not necessarily the best value dish.
Pasta & Risotto (£15.50–£36)
This is the section where Jacuzzi earns its strongest acclaim from food critics and regular diners. House-made pastas, imported ingredients, and one genuinely theatrical tableside preparation make this the category to prioritise.
| Dish | Price | Description |
|---|---|---|
| Mafaldine al Tartufo (Spaghetti al Tartufo) | £23 per person (for 2) | The signature dish. Fresh pasta prepared tableside in a 4kg wheel of aged pecorino, finished with fresh black truffle and truffle cream. Requires 2 guests minimum. OpenTable reviewers consistently identify this as the highlight of the Jacuzzi experience |
| Lobster Linguine / Lobster & Seafood Risotto | £36 | A rich pasta or risotto preparation with Cornish half lobster, cuttlefish ragù, clams, and frutti di mare. Hot Dinners describes it as “a good dish to share, with a deep flavour from that cuttlefish ragù.” Portions are substantial |
| Ravioli with Pistachio Cream | £18–£22 | House-made ravioli with a pistachio and ricotta filling; the vegetarian pasta highlight |
| Oxtail Gnocchi | £18–£22 | Roman-inspired braised oxtail with house-made gnocchi; a comforting, deeply flavoured option for cooler evenings |
Worth ordering: The Mafaldine al Tartufo is non-negotiable if you’re visiting with a companion. The tableside preparation in the pecorino wheel is genuinely theatrical, and the dish delivers flavour to match the spectacle. The Lobster Risotto is the best two-person sharing dish in the mains section.
Secondi – Meat & Fish Mains (£24–£45 per person)
| Dish | Price | Description |
|---|---|---|
| Saltimbocca alla Romana | £24 | English rosé veal wrapped with fior di latte mozzarella, crispy prosciutto, and sage, deglazed with Marsala sauce. London-Unattached described it as pleasingly meaty with a delicious Marsala sauce. Served with potato gratin with Parmigiano Reggiano |
| Gran Cotoletta alla Milanese | £30–£38 | An oversized, lovingly breaded veal cotoletta on the bone the signature meat dish and one of two dishes the head chef highlights as the “definitive Jacuzzi experience” |
| T-Bone Fiorentina (850g, for 2) | £45 per person | A large-format Florentine steak cooked on the Basque grill; priced per person for two diners. Best for serious meat enthusiasts and those celebrating special occasions |
| Tonight’s Fish | Market Price | Changes based on seasonal availability; typically a whole fish or fillet preparation with Italian-influenced accompaniments |
Worth ordering: The Saltimbocca alla Romana is the best entry-level secondi choice flavourful, properly portioned, and a genuine Italian classic done well. The Gran Cotoletta is the indulgent option for those who want to eat as Milanese do.
Desserts (£8–£19)
All desserts are produced in-house by the Jacuzzi pastry team, consistent with Big Mamma’s approach across all its restaurants.
| Dish | Price | Description |
|---|---|---|
| Pistachio Profiterole Napoletana | £10–£12 | House-made profiteroles with pistachio gelato; among the most frequently praised desserts in diner reviews |
| Chocolate Mousse with Coffee Praline | £10 | Light texture with rich flavour; the best choice for those who want something less heavy after a substantial meal |
| Tiramisu (Whole, for groups) | £40 | A theatrical full-size tiramisu presented for table sharing; ideal for birthday celebrations |
| Truffle Flower (Vegetarian) | £19 | An unusual and ambitious dessert incorporating truffle elements; the most adventurous item on the dessert menu |
| Seasonal Gelato & Sorbets | £8–£10 | Rotating flavours; the clean palate-cleanser option |
Cocktails & Drinks (£11–£34+)
| Drink | Price | Description |
|---|---|---|
| Pistachio Martini | £12–£14 | The cult cocktail of the Jacuzzi menu; consistently cited in reviews as one of the best cocktails in the building |
| Mulled Fashioned | £11 | Chianti wine infused with orange and autumnal spices, Wild Turkey Bourbon, and chocolate bitters; a signature seasonal cocktail |
| Beefeater Citrus Aperitif | £11–£13 | Gin, citrus, and cassis; the lighter, aperitivo-style opening drink |
| House White / Red Wines | From £29 | Entry-level includes Sicilian Chardonnay and Nero d’Avola; both solid choices that represent good value at the lower end of the wine list |
| Lambrusco | £34 | Fizzy, light red wine; ideal for a celebratory dining occasion |
| Premium Wine Cellar Options | Up to £525 | A 2013 Tuscan Assicaia Bolgheri D.O.C is available for serious wine enthusiasts; this reflects the broader £29–£525 range of the wine list |
Menu Price Summary
| Course | Price Range |
|---|---|
| Starters & Antipasti | £5–£28 |
| Pizza & Small Plates | £13–£34 |
| Pasta & Risotto | £15.50–£36 |
| Meat & Fish Mains | £24–£45 per person |
| Desserts | £8–£40 (whole tiramisu) |
| Cocktails | £11–£14 |
| Wine (bottle) | £29–£525 |
| Average spend per person | £50–£82 |
The Hardens London guide estimates a three-course dinner with half a bottle of wine, coffee, cover charge, service, and VAT at approximately £82 per person. OpenTable lists the restaurant in the £26–£40 per head category for the food component alone, before drinks and service.
Special Menus & Group Options
Set Lunch Menu (Monday–Thursday, 12:00–15:30) Jacuzzi offers a set lunch menu during weekday lunch hours, positioned as a more accessible entry point to the restaurant. Specific pricing changes seasonally — check the website before visiting. This is consistently recommended for first-time visitors who want to experience the food and atmosphere at a lower price point than dinner.
Big Groups Set Menu (8–14 guests): £62 per person Groups of 8 to 14 guests are placed on a fixed set menu at £62 per person. This includes a curated selection of dishes across multiple courses and is designed to ensure service runs smoothly for larger parties. If you’re planning a birthday dinner or group celebration, this is the practical route attempting to order à la carte for 10+ people at Jacuzzi’s pace of service is not recommended.
Private Hire Jacuzzi offers both partial and total venue hire for private events, including corporate dinners, wedding celebrations, and birthday parties. Enquiries go through the Big Mamma website or directly via email. Given the venue’s visual impact, it is a popular choice for events where atmosphere matters as much as food.
Birthday Celebration: Whole Tiramisu (£40) For birthday visits, the restaurant offers a full-sized theatrical tiramisu at £40, presented to the table as a shared dessert. If you inform the booking team at reservation stage, they can arrange this in advance.
Honest Review: What Works and What Doesn’t
Jacuzzi is one of the most reviewed restaurants in West London, and the feedback divides into genuinely useful patterns. Here’s a realistic picture.
What Jacuzzi Does Very Well
The interiors are exceptional. This is not hyperbole or marketing every independent review, from professional critics at Hardens and Hot Dinners to individual diner accounts on OpenTable, rates the ambience at the highest possible level. Hardens gave it 5/5 for atmosphere. The mezzanine with its retractable roof is one of the most beautiful restaurant spaces in London when the light is right. If the setting matters to you for a first date, a birthday, or an occasion where the environment should be memorable Jacuzzi delivers.
The truffle pasta and lobster risotto are genuinely outstanding. The Mafaldine al Tartufo is one of those dishes that justifies the price point completely. The combination of tableside preparation, fresh truffle, aged pecorino, and quality pasta makes it one of the more memorable plates available at this price level in London. Multiple critics and diners cite it unprompted as the highlight of the meal.
Starters are consistently strong. The burrata preparations, house focaccia, and Crudo di Gambero Rosso receive overwhelmingly positive feedback. If you’re uncertain about the main courses, loading up on starters and the signature pasta is a reliable strategy.
Portions are generous. Big Mamma as a group has built its reputation on giving diners more food than they expect. Jacuzzi follows this philosophy mains are large, sharing dishes are genuinely sized for sharing, and leaving hungry is not a common complaint in the reviews.
What to Be Aware Of
Service can be inconsistent. This is the most common complaint across Tripadvisor, Zmenu, and individual diner accounts. At its best, the service is warm, attentive, and knowledgeable. During peak hours Friday and Saturday dinner, particularly waits between courses can extend uncomfortably, and some diners report confusion with orders. The restaurant is loud and very busy during peak sittings, which creates real operational pressure on staff. Booking a weekday lunch or early dinner (before 7:00 PM) significantly reduces the likelihood of service issues.
The Instagram-driven atmosphere isn’t for everyone. Zmenu and other review aggregators note that a segment of diners find the photo-focused culture of the dining room distracting. If you want a quiet, contemplative Italian dinner, Jacuzzi is not the right choice. If you want a lively, theatrical, visually spectacular evening, it’s hard to beat.
The 14% service charge is mandatory in practice. While described as discretionary, most diners report it being added automatically. Factor it into your cost calculation from the start.
Food quality is very good, not flawless. Hardens gives the food 3/5 “Good” noting that consistency across a 170-cover, four-floor restaurant is challenging. Some dishes can be uneven between visits. The truffle pasta, starters, and lobster preparations are the safest bets; the meat section has produced more variable feedback.
Overall Assessment
Jacuzzi is one of the best special-occasion restaurants in West London for the combination of atmosphere, Italian food quality, and theatrical dining experience. It is not the best pure food restaurant in London at this price point that title belongs to smaller, more focused establishments. But for a dinner where the entire experience matters the setting, the cocktails, the generous portions, the shared dishes that arrive at the table looking extraordinary Jacuzzi consistently delivers.
Best for: First dates, birthday dinners, celebratory meals, visitors to London wanting a memorable evening, groups of 4–8 who want to share multiple dishes. Less ideal for: Quiet dinners for two who want to focus on conversation, diners with strict dietary requirements (call ahead), anyone seeking a relaxed service pace.
Opening Hours (2026)
| Day | Opening Time | Closing Time |
|---|---|---|
| Monday | 12:00 PM | 10:15 PM |
| Tuesday | 12:00 PM | 10:15 PM |
| Wednesday | 12:00 PM | 10:15 PM |
| Thursday | 12:00 PM | 10:15 PM |
| Friday | 12:00 PM | 10:15 PM |
| Saturday | 12:00 PM | 10:15 PM |
| Sunday | 11:00 AM | 9:45 PM |
Jacuzzi opens for Sunday brunch from 11:00 AM. Weekday lunch service runs 12:00–15:30, with the set lunch menu available Monday to Thursday during these hours.
Always confirm current hours directly, as holiday periods and private events can affect availability.
How to Book a Table at Jacuzzi London
Reservations open 30 days in advance at 9:00 AM via the Big Mamma website. Weekend evenings particularly Friday and Saturday from 7:00 PM onwards book out within hours of the 30-day window opening. If you want a specific date and time, set a calendar reminder for exactly 30 days prior.
Standard tables seat 2–7 guests. For groups of 8–14, the set menu applies automatically.
Booking tips from diner experience:
- Request the mezzanine or third floor if you want a quieter, more atmospheric setting than the ground floor
- Mention any special occasions (birthdays, anniversaries) at booking stage the team can arrange specific touches
- Weekday lunches are the easiest to book and offer the most relaxed experience
- If you can’t get a reservation, arrive at opening time (12:00 PM or 11:00 AM Sunday) and ask about cancellations the host team sometimes has availability that doesn’t appear online
Book online: bigmammagroup.com/en/trattorias/jacuzzi Phone: 020 4578 4370
Dietary Options
Vegetarian: The menu has several genuinely strong vegetarian options burrata preparations, the Ravioli with Pistachio Cream, vegetarian pizza options, the Truffle Flower dessert, and multiple starter choices.
Vegan: More limited, but available. Speak to your server about current vegan adaptations the kitchen can modify some dishes on request.
Gluten-free: The menu indicates which dishes contain gluten, and some items can be adapted. However, the kitchen is not a dedicated gluten-free environment, and anyone with coeliac disease should notify the restaurant in advance and discuss cross-contamination risks with staff before ordering.
Halal: Jacuzzi is not a halal-certified restaurant. Seafood and vegetarian options are the practical choices for diners who require halal food a TikTok review specifically addresses this, recommending the crab pasta and margherita pizza as strong non-meat options.
Getting There
By Tube: High Street Kensington station (District and Circle lines). Exit the station and turn right Jacuzzi’s illuminated “Antica Ditta” sign is directly opposite at the first pedestrian crossing. It takes approximately two minutes to walk from the station exit.
By Bus: Multiple bus routes serve Kensington High Street. Routes 9, 10, 27, 28, 49, 328, and C1 stop within a few minutes’ walk.
Parking: Jacuzzi has no dedicated parking. The Kensington area has limited street parking and nearby car parks. Public transport is strongly recommended.
Jacuzzi vs. Other Big Mamma London Restaurants
If you’re choosing between Big Mamma venues, here’s a brief comparison:
| Restaurant | Area | Best For | Signature Dish |
|---|---|---|---|
| Jacuzzi | Kensington | Special occasions, dates | Truffle pasta in pecorino wheel |
| Gloria | Shoreditch | Lively group dinners | Lemon meringue pie, Capri-inspired menu |
| Circolo Popolare | Fitzrovia | Casual Italian evenings | Pasta, Sicilian antipasti |
| Ave Mario | Covent Garden | Pre/post theatre, tourists | Pasta, Florence-inspired menu |
| Carlotta | Marylebone | Birthday celebrations | Ten-tier chocolate fudge cake |
Jacuzzi is generally considered the most visually ambitious of the London Big Mamma venues, making it the natural choice for occasions where atmosphere is a priority.
Frequently Asked Questions
Is Jacuzzi worth the price?
For a special occasion a birthday, anniversary, or important dinner yes. The combination of extraordinary interiors, excellent signature dishes (particularly the truffle pasta and starters), and generous portions makes the £50–£80 per person spend justifiable for most diners. For a casual midweek dinner, the weekday set lunch offers better value.
How far in advance do I need to book Jacuzzi London?
For weekend dinner sittings, booking exactly 30 days in advance (when the window opens at 9:00 AM) is effectively required for peak hours. Weekday lunch bookings are considerably easier to secure on shorter notice sometimes possible within the same week.
What should I definitely order at Jacuzzi?
Based on consistent diner and critic recommendations: house focaccia with ricotta, burrata al pistachio, Mafaldine al Tartufo (the truffle pasta in the pecorino wheel requires 2 people), lobster risotto or lobster linguine, and the pistachio profiterole for dessert. Wash it down with a pistachio martini.
What is the dress code at Jacuzzi?
OpenTable lists the dress code as “Business Casual.” In practice, smart casual is perfectly acceptable the clientele is mixed, ranging from casually dressed younger diners to more formally attired guests celebrating occasions. Beachwear and very casual athleisure wear would feel out of place.
Is Jacuzzi loud?
Yes, particularly on the ground floor and during weekend evenings. The venue is designed for a lively, social atmosphere. Diners seeking a quiet dinner should request the mezzanine or third floor and book an early sitting (12:00–18:00).
Final Thoughts
Jacuzzi is, by most measures, exactly what it sets out to be: a theatrical, generous, visually spectacular Italian trattoria that gives London diners a reason to celebrate simply being in the room. Big Mamma has built its entire London business on the philosophy that dining out should be an event not just a meal and Jacuzzi is the fullest expression of that idea in their portfolio.
The truffle pasta alone prepared tableside in an aged pecorino wheel, finished with fresh truffle shavings is one of the more memorable dishes you’ll encounter at this price point in London. The interiors justify the hype. And on a good service day, the combination of food, cocktails, and atmosphere produces an evening that’s difficult to replicate anywhere else in West London.
Book 30 days ahead, request the mezzanine if possible, order the truffle pasta and the lobster risotto between two people, start with the house focaccia and burrata, and finish with the pistachio profiterole. That’s the formula that consistently produces the best Jacuzzi experience.
Reservations: bigmammagroup.com/en/trattorias/jacuzzi Address: 94 Kensington High Street, London W8 4SH Phone: 020 4578 4370 Opening Hours: Mon–Sat 12:00 PM 10:15 PM | Sun 11:00 AM 9:45 PM
Note: This article draws on publicly available information including professional reviews from Hardens London, Hot Dinners, DesignMyNight, London-Unattached, and diner feedback on OpenTable and Tripadvisor. Menu prices and items are subject to monthly change always check the current menu at bigmammagroup.com before visiting. RestaurantMenuList.com is an independent review site and is not affiliated with Jacuzzi or the Big Mamma Group.
Hi! I’m Maherin Akter, and welcome to RestaurantMenuList.com. For the last three years, I’ve been on a mission to explore every flavor I can find sharing everything from my favorite recipes and honest restaurant reviews to deep dives into menu details.